1. Who These Terms Apply To
These terms apply to every order placed with Bunches Direct through this website. We sell only to businesses, such as florists, wholesalers and retailers, not to consumers. By placing an order you confirm that you are acting for a business.
2. Orders and Confirmation
An order placed on the website is a pre-order request. Roses are a natural product and availability changes daily, so a binding agreement only exists once we confirm your order in writing (by email), including the varieties, quantities, price and delivery date. We may refuse an order or confirm it with changes, for example if a variety is not available or the business details cannot be verified.
3. Prices and Payment
Prices are in euro and exclude VAT unless stated otherwise. The price that applies is the one in our order confirmation. Payment must be made within the term stated in the order confirmation or on the invoice. If you pay late, we may suspend further deliveries and charge the statutory commercial interest and reasonable collection costs.
4. Delivery and Risk
We deliver to the truck company in Aalsmeer that you name in your order. Delivery dates follow the pre-order deadlines shown on the website and are targets, not guarantees. The risk for the roses passes to you when they are handed over to your truck company. Roses stay our property until they have been paid in full.
5. Quality and Complaints
Please inspect the roses as soon as they arrive. Visible defects, damage or missing boxes must be reported to es@bunches-direct.com within 24 hours of arrival, with photos and your order details. We cannot accept complaints reported later, or complaints about roses that were not stored and handled correctly (for example, kept out of a cool place) after handover. If a complaint is justified, we will, at our choice, replace the affected roses, credit them, or refund their price.
6. Cancellations
Once we have confirmed an order, the roses are cut, packed and shipped for you, so a confirmed order can only be changed or cancelled if we agree to it in writing.
7. Liability
Our liability is limited to the invoice value of the roses concerned. We are not liable for indirect or consequential loss, such as lost profit or lost sales, except in the case of intent or gross negligence on our part.
8. Circumstances Beyond Our Control
We are not responsible for delays or failures caused by events outside our control, such as weather affecting the harvest, cancelled or delayed flights, customs inspections, strikes or transport disruption. In such cases we will inform you as soon as possible and agree a new delivery date or cancel the affected part of the order.
9. Website and Content
Photos and descriptions show typical examples; natural products vary in colour and size. All content, branding and images on this website belong to Bunches Direct or its licensors and may not be copied without permission.
10. Applicable Law and Disputes
These terms and all agreements with Bunches Direct Blumenimport GmbH are governed by the law of the Federal Republic of Germany. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply. As our customers are businesses, the exclusive place of jurisdiction for all disputes is the court competent for our registered office in Germany; we may also bring proceedings at the customer’s registered office.
11. Changes
We may update these terms. The version published on the website when you place an order applies to that order.