Who We Are
Bunches Direct supplies premium roses to business customers across Europe. For privacy questions you can contact us at es@bunches-direct.com.
Information We Collect
We may collect company and contact information submitted through our forms, including company name, company email, phone number, contact person, delivery address, tax or VAT number, truck company details, delivery date, and messages you send to us.
How We Use Your Information
We use submitted information to answer enquiries, prepare and confirm orders, generate order documents, send order confirmation emails, and coordinate delivery and customer support.
How Orders Are Processed
When you place an order, your submitted order details are used to create an Excel order document and to send confirmation emails to Bunches Direct and to the client email entered in the form.
Third-Party Services
We use third-party providers where needed to operate the website and process orders. These may include Stripe for card payments, FormSubmit for contact form delivery, Google SMTP or another configured mail provider for transactional emails, and the European Commission VIES service to verify VAT numbers.
Storage and Retention
Order and contact details may be retained for operational, accounting, legal, and customer service reasons for as long as necessary to fulfil the relevant business purpose.
Your Rights
Depending on the laws that apply to you, you may have rights to request access to, correction of, or deletion of your personal data. To make a request, contact es@bunches-direct.com.
Updates
We may update this policy from time to time to reflect changes in legal obligations, business operations, or website features.